Return & Exchange Policy strives to provide you with a seamless and enjoyable shopping experience. Please review our "Return & Exchange Policy" outlined below:

  • If you are not satisfied with any product you've received, you can return it within 7 days from the date of delivery.
  • Please note a 5% re-stocking fee will be deducted from the order amount.
  • Refunds will be processed within 7 business days after receiving the returned item.
  • Customers are responsible for the return shipping costs.
  • We offer "FREE" exchange for defective, damaged or not satisfied products within 7 days from the date of delivery.
  • Please contact our customer support team to initiate the exchange process.
  • Customers are responsible for exchange shipping costs, except in cases of defective or damaged items.
  • To initiate a return or exchange, please contact our customer support team at 03-111-555-725 or SMS/WhatsApp @ 0317-2929702 or email at [email protected]
  • Clearly state your name, contact number, order number, item(s) to be returned or exchanged, and the reason for return/exchange.
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  • Items must be unused/unwashed in their original condition (packaging & tags), and accompanied by the original receipt which is placed on the parcel as proof of purchase.
  • Perfumes & personalized items are non-returnable unless they are defective.
  • Clearance Sale items are non-returnable.
  • We reserve the right to refuse returns that do not meet these criteria.

We appreciate your understanding and cooperation. Our goal is to ensure your satisfaction with every purchase. If you have any questions or concerns, please don't hesitate to contact us.

Last Updated: May 31, 2024

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